Faq

Are all your items in stock?

Despite all our attention to update the inventory of products offered by mademoiselletrendy.com, it is possible that a product is temporarily unavailable. We encourage you to return to our online store to regularly check availability.

How often are your stocks replenished?


Our stock policy is based on our Slow Fashion philosophy. We favor quality rather than quantity, and do not renew our stocks if only the demand is justified, because we manufacture our articles in very small quantities. The frequency is therefore irregular, and also dependent on the new collections that we will offer in the future.


Do I have the possibility to exchange a product ?

If you want to exchange a product, contact our customer service using the form on our contact page. An advisor will give you the address where you can return it and issue a credit note with which you can order the product of your choice..

How to order?

I choose the item of my choice and add it to the basket. To add a product to the cart, click the add to cart button. Once your product has been added to the basket, click on the my basket button at the top right or go to the basket and click on orderommander »

Despite all our attention to update the inventory of products offered by mademoiselletrendy.com, it is possible that a product is temporarily unavailable. We encourage you to return to our online store to regularly check availability..


Do you ship abroad?

Absolutely, we can ship anywhere in the world from 50 euros


I did not receive any order confirmation details?

This can happen due to an incorrect email address or a spam filter in your inbox. Please make sure your email is written correctly when you place your order

I can not find the answer to my question, how to do?

Click on the Contacts section and let us know your question. We will get back to you as soon as possible.

I wish to cancel my order, is it possible?

Yes, you have 24 hours from the time your order is placed. Just send us an email and we will cancel your order and refund 100 of the amount..

I want to change my delivery address. Is it possible?

If this happens to you, please contact us as soon as possible on our Contact page. We may still be able to make the change. However, if the product has already been shipped, there is nothing we can do.

I would like to make a gift, is it possible?


Specify if you offer a gift wrapping service.

You can send a gift to a third party by entering their address in the delivery address and yours in the billing address.


Upon delivery, my package was opened and a product is missing, how to do?

If you notice the opening of the package in the presence of the delivery person, notify it on the transport slip. Specify well the missing product (s), as well as the quantities. Then contact our customer service using the form on our contact page, an adviser will give you the steps to follow to deal with this incident..

Is my payment secure?

Payment by credit card or PayPal made on the site is secure. We use the name of the secure SSL server to protect your bank details. Credit cards, Visa Eurocard and Mastercard are accepted. After the transaction, a payment confirmation email will be sent to you.é.

Can i trust you?


Absolutely, we accept payments via Visa, Mastercard and PayPal, these world leaders would never let us continue our shop if we had a high rate of dissatisfied customers. Our online store is constantly monitored.

When will I receive my order?

Specify here the delivery times according to the shipping method, the types of items and the country of destination.

What payment methods do you accept?

You have several options for paying for your purchases. :

American Express Visa Mastercard Carte Bleue Paypal. We take security matters very seriously, and we guarantee that all your personal information will be used with the highest security.

Your payments will always be made in euros, but prices can be displayed in your currency if you wish. You can indicate your currency when registering, later in the customer section and at any time from the drop-down list at the top left of the site. All our prices will then be displayed in this quote.s.

I can not find the answer to my question, how to do?

Click on the Contacts section and let us know your question. We will get back to you as soon as possible.

I wish to cancel my order, is it possible?

Yes, you have 24 hours from the time your order is placed. Just send us an email and we will cancel your order and refund 100 of the amount..

I want to change my delivery address. Is it possible?

If this happens to you, please contact us as soon as possible on our Contact page. We may still be able to make the change. However, if the product has already been shipped, there is nothing we can do.

I would like to make a gift, is it possible?

Specify if you offer a gift wrapping service.

You can send a gift to a third party by entering their address in the delivery address and yours in the billing address.

Upon delivery, my package was opened and a product is missing, how to do?

If you notice the opening of the package in the presence of the delivery person, notify it on the transport slip. Specify well the missing product (s), as well as the quantities. Then contact our customer service using the form on our contact page, an adviser will give you the steps to follow to deal with this incident..

Is my payment secure?

Payment by credit card or PayPal made on the site is secure. We use the name of the secure SSL server to protect your bank details. Credit cards, Visa Eurocard and Mastercard are accepted. After the transaction, a payment confirmation email will be sent to you.é.

Can i trust you?

Absolutely, we accept payments via Visa, Mastercard and PayPal, these world leaders would never let us continue our shop if we had a high rate of dissatisfied customers. Our online store is constantly monitored.

When will I receive my order?

Specify here the delivery times according to the shipping method, the types of items and the country of destination.

What payment methods do you accept?

You have several options for paying for your purchases. :

American Express Visa Mastercard Carte Bleue Paypal. We take security matters very seriously, and we guarantee that all your personal information will be used with the highest security.

Your payments will always be made in euros, but prices can be displayed in your currency if you wish. You can indicate your currency when registering, later in the customer section and at any time from the drop-down list at the top left of the site. All our prices will then be displayed in this currency.e.

Article

Are all of your items in stock?

Despite all our attention to update the inventory of products offered on mademoiselletrendy.com, it is possible that a product is temporarily unavailable. We encourage you to come back to our online store to regularly check availability.

How often are your stocks renewed?

Our stock policy is based on our Slow Fashion philosophy. We favor quality rather than quantity, and do not renew our stocks if only the request is justified, because we manufacture our articles in very small quantities. The frequency is therefore irregular, and also depends on the new collections that we will offer in the future.

Delivery

I haven't received any order confirmation details?

This can happen due to an incorrect email address or a spam filter in your inbox. Please make sure your email is written correctly when placing your order.

When will I receive my order ?

Specify here the delivery times according to the shipping method, the types of items and the country of destination.

Do you ship overseas?

Absolutely, we can ship anywhere in the world from 50 euros.

During delivery, my package was opened and a product is missing, what should I do?

If you notice that the package has been opened in the presence of the delivery person, notify it on the transport slip. Specify the missing product (s), as well as the quantities. Then contact our customer service using the form on our contact page, an advisor will give you the procedure to follow to remedy this incident.

Return

Can I exchange a product?

If you wish to exchange a product, contact our customer service using the form on our contact page. An advisor will give you the address where you can return it and issue a credit note with which you can order the product of your choice.

Ordered

How to order?

I choose the item of my choice and add it to the cart. To add a product to the cart, click on the"add to cart"button. Once your product has been added to the basket, click on the"my basket"button at the top right or"go to the basket"and click on"order"Despite all our attention to update the inventory of products offered by mademoiselletrendy.com , it is possible that a product is temporarily unavailable. We encourage you to come back to our online store to regularly check availability.

I want to change my delivery address. Is it possible ?

If this happens to you, please contact us as soon as possible on our Contact page. We may still be able to make the change. However, if the product has already been shipped, we won't be able to do anything.

I want to cancel my order, is it possible?

Yes, you have 24 hours from the time your order is placed. Just send us an email and we'll cancel your order and refund 100% of the amount.

Payment

What are the payment methods you accept?

You have several options for paying for your purchases.:American Express Visa Mastercard Carte Bleue Paypal. We take security matters very seriously, and we guarantee that all of your personal information will be used with the utmost security. Your payments will always be in euros, but prices can be displayed in your currency if you wish. You can indicate your currency when you register, later in the customer section and at any time from the drop-down list at the top left of the site. All our prices will then be displayed in this currency.

Is my payment secure?

Payment by credit card or via PayPal made on the site is secure. We use"specified SSL secure server name"to protect your bank details. Credit cards, Visa Eurocard and Mastercard, are accepted. After the transaction, a payment confirmation email will be sent to you.

Can I trust you?

Absolutely, we accept payment via Visa, Mastercard and PayPal, these world leaders would never let us continue our shop if we had a significant dissatisfied customer rate. Our online store is constantly monitored.

Gift

I would like to give a gift, is it possible?

Specify if you offer a gift wrapping service. You can send a gift to a third party by entering their address as the delivery address and yours as the billing address.

Contact

I can't find the answer to my question, what should I do?

Click on the Contact section and send us your question. We will respond to them as soon as possible.
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