Delivery and return

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Principle of withdrawal

The CUSTOMER has in principle the right to retract by returning or returning the PRODUCT to the SELLER.

For this, the PRODUCT must be returned or returned without undue delay, and at the latest within fourteen (15) days following the communication of its decision to withdraw, unless the SELLER offers to collect the PRODUCT himself.T.

Withdrawal period

In accordance with article L.221-18 of the Consumer Code, the withdrawal period expires fourteen 15 days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, physically takes possession of the PRODUCT.IT.

In the case where the CUSTOMER has ordered several PRODUCTS via a single order giving rise to several DELIVERIES or in the case of an order for a single PRODUCT delivered in several batches, the withdrawal period will expire fourteen 15 days after the day on which the CUSTOMER, or a third party other than the transporter and designated by the CUSTOMER, physically takes possession of the last PRODUCT delivered.livré.

If the CUSTOMER's order relates to several PRODUCTS and if these PRODUCTS are delivered separately, the withdrawal period expires fifteen 15 days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, physically takes possession of the last PRODUCT.T.

Notification of the right of withdrawal

To exercise their right of withdrawal and in accordance with article L.221-21 of the Consumer Code, the CUSTOMER must notify their decision to withdraw by means of an unambiguous declaration, for example, letter sent by post, fax or email to : à : 

16 rue Grange Dame Rose,

78140 Vélizy-Villacoublay, France or

He can also use the form below:


Attn: Mademoiselle Trendy

SELLER's telephone number: 33723410111

SELLER email address: contact@mademoiselle-trendy.frr

I hereby notify you of my withdrawal from the contract for the sale of the PRODUCT below:

PRODUCT reference
Invoice number::
Purchase order number::
- Ordered on ________________ / received on ___________________]
- Method of payment used:
- Name of the CLIENT and, where applicable, the beneficiary of the order:
- CUSTOMER address:
- Delivery address :

- CUSTOMER signature except in case of transmission by emaill)

- Date

In order for the withdrawal period to be respected, the CUSTOMER must send his communication relating to the exercise of the right of withdrawal before the expiration of the withdrawal period.n.

Effects of withdrawal

In the event of withdrawal by the CUSTOMER, the SELLER undertakes to reimburse the totality of the sums paid, including the delivery costs with the exception of additional costs arising, if any, from the CUSTOMER's choice of a delivery method other than the standard delivery method offered by the SELLER without undue delay and, in any event, no later than fourteen (15) days from the day the SELLER receives the returned PRODUCT.tourné.(Article L.221-24 of the Consumer Code).

The SELLER will reimburse using the same means of payment as that which the CUSTOMER used for the initial transaction, unless the CUSTOMER expressly agrees by a different means, in any event, this reimbursement will not incur costs for the CUSTOMER.. 

The SELLER is not obliged to reimburse additional costs if the CUSTOMER has expressly chosen a more expensive delivery method than the standard delivery method offered by the SELLER..

The SELLER may defer the reimbursement until receipt of the goods or until the CUSTOMER has provided proof of shipment of the goods, the datete restraint being that of the first of these facts.

Return terms 

The CUSTOMER must, without undue delay and, in any event, no later than fifteen (15) days after communication of his decision to withdraw from this contract, return the goods to: 17/19 Rue Jeanne Braconnier.r.

This deadline is deemed to be respected if the CUSTOMER returns the goods before the expiration of the fifteen-fifteen day

Return fees 

The CUSTOMER shall bear the direct costs of returning the goods.

In the event that the weight of the PRODUCT prevents the CUSTOMER from returning this PRODUCT by post, the CUSTOMER must bear the direct costs of returning the goods.

Condition of the returned item

The PRODUCT must be returned according to the SELLER's instructions and include in particular all the accessories delivered.

The CLIENT is only liable for the depreciation of the goods resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of this PRODUCT. In other words, the CUSTOMER has the possibility of testing the PRODUCT but its responsibility could be engaged if it proceeds to manipulations other than those which are necessary.ires.


Delivery zone

The PRODUCTS offered can be delivered in FRANCE, EUROPE, and WORLDWIDE.

The PRODUCTS are sent to the delivery addresses that the CUSTOMER has indicated during the ordering process.mande.

Delivery timen

The deadlines for preparing an order and then establishing the invoice, before shipping the PRODUCTS in stock are mentioned on the SITE. These deadlines exclude weekends or public holidays..

An electronic message will be automatically sent to the CUSTOMER when the PRODUCTS are dispatched, provided that the electronic address appearing in the registration form is correct.te.

Time & amp; Shipping cost

During the ordering process, the SELLER indicates to the CUSTOMER the possible delivery times and formulas for the PRODUCTS purchased.

Shipping costs are calculated according to the delivery method.
The amount of these costs will be due by the CUSTOMER in addition to the price of the PRODUCTS purchased.

Details of delivery times and costs are detailed on the WEBSITE.

In the absence of any indication or agreement as to the delivery date, the SELLER delivers the PRODUCT without undue delay and at the latest thirty 30 days after the conclusion of the (Article L.216-1 of the Consumer Code).


The package will be delivered to the CUSTOMER against signature and upon presentation of an identity document.

In case of absence, a delivery notice will be left to the CUSTOMER, to allow him to pick up his package at his post office.


The CUSTOMER is informed of the delivery date fixed when he chooses the carrier, at the end of the online ordering procedure, before confirming the order.

It is specified that deliveries will be made within thirty 30 days maximum. Failing this, the CUSTOMER must give formal notice to the SELLER to deliver within a reasonable period and in the event of non-delivery within this period, he may terminate the contract.t.

The SELLER will reimburse, without undue delay from the receipt of the termination letter, to the CUSTOMER the total amount paid for the PRODUCTS, taxes and delivery costs included, using the same method of payment as that used by the CUSTOMER to purchase products.

The SELLER is responsible until the delivery of the PRODUCT to the CUSTOMER. It is recalled that the CUSTOMER has a period of three to three days to notify the carrier of any damage or partial loss noted during delivery.son.

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