With Mademoiselle trendy, order with peace of mind. We work in partnership with the banking operators BNP and 1 & amp; 1 which provide secure payment service in SSL security standard. All confidential data is transmitted directly encoded on the 1 & amp; 1 server and in no case passes through our servers..
Mademoiselle Trendy reserves the right to refuse certain means of payment following a credit check..
The prices in effect at the time of the order apply. All prices are in euros, inclusive of all taxes, and excluding delivery costs.n.
You have the option of being reimbursed for any item that has not been worn, including during sales or promotional periods, within 30 days of the date of receipt of the order.
Items must be accompanied by the invoice or delivery note and the original label.e.
Mademoiselle Trendy offers you the possibility of having your parcel delivered free of charge from 60 euros of purchasess
We process packages from Monday to Friday. Orders placed before 11 p.m. are prepared at our warehouse and shipped the next day.
The delivery times are those used by our partners Colissimos, Chrono poste Relais Colis, DHL for, generally, they do not exceed 4 working days for mainland France.ne).
During sales or promotion periods, this period may be extended, but we guarantee that our teams and partners will be fully mobilized to satisfy you as quickly as possible.
Satisfied or reimbursed within 30 days
Exchange for a purchase on the site
You can exchange any item not worn, purchased on the site, within 30 days from the date of receipt of the order, including during sales or promotions on our site..
Mademoiselle Trendy will take back the article at the purchase price and the new article will be invoiced at the price charged on our site. If the item you choose on our site is cheaper, the difference will be refunded directly to you..
No exchange can be made by returning your order by La Poste to our warehouse.
Refund for a purchase on the e-commerce site
You also have the option of being reimbursed for any unworn item purchased on the site within 30 days from the date of receipt of the order, including during sales or promotions:
SASU Mademoiselle Trendy warehouse
17/19 Rue Jeanne Braconnier
Meudon La Foret
In the event of a return
Please note: Items returned incomplete, damaged, damaged or soiled by the Customer will not be accepted.
In the event of a refund request, it is made upon receipt of the package within 5 working days. Your bank account is directly re-credited with the amount of items returned thanks to the secure payment partner.
During sales or promotion periods, this period may be extended, but we guarantee that our teams will be fully mobilized to satisfy you as quickly as possible.
A refund confirmation email will therefore be sent to you on the day of the refund.
Our customer service responds to you: